Frequently Asked Questions

Transfer FAQ
WHEN SHOULD I DO A RESERVATION WITH RESPECT TO THE TRANSFER?
HOW WILL YOU FIND ME FOR MEETING OR TRANSFERRING?
WHERE I WILL SEE YOUR STAFF IN THE AIRPORT?
WILL YOUR TEAM COME TO OUR APARTMENT TO HELP US WITH THE LUGGAGE?
HOW MUCH TIME DO I HAVE TO CANCEL MY RESERVATION BEFORE THE TRANSFER?
CAN I ANY CHANGE TO MY RESERVATION IN THE LAST MINUTES?
I AM TRAVELING WITH MY LITTLE BABY, DO I HAVE TO USE A CHILD SEAT? CAN YOU SUPPLY A BABY SEAT FOR US?
CAN I TAKE MY LITTLE PETS IN A CAGE WITH ME?
HOW OLD SHOULD BE OUR CHILDREN SO THEY CAN TRAVEL ALONE?
HOW CAN I GET A BILL FOR PREPAYMENTS?
IS IT NECESSARY TO GIVE GRATUITY? IS THERE A SPECIFIC PERCENTAGE FOR THE GRATUITY?
DO I HAVE TO PAY EXTRA CHARGE IF I DELAYED OR MADE YOU WAIT?
WILL I BE ABLE TO GET A BILL FOR PAYMENTS THAT I HAVE MADE WITH MY CREDIT CARD?
WHAT SHOULD I DO IF I LOSE SOMETHING?
Car With Driver FAQ
WHEN HIRING A CAR AND A DRIVER, WHO WILL PAY THE DRIVER'S EXPENSES?
WHEN TRAVELING OUTSIDE THE CITY, WHO WILL PAY DRIVER’S ACCOMMODATION COSTS?
HOW MANY HOURS THE DRIVER CAN SERVE US IN A DAY?